What if I need to re-order my design?
Simply contact an Ashbury Images sales representative and he/she will be more than happy to help you.
How do I track my order?
After we receive your signed order approval, we will send an e-mail acknowledgement. Once we complete the order, we will send you an invoice with tracking information. For additional inquiries, please feel free to talk to our customer service representatives.
What is your Return Policy?
Problems related to product quality or missing product must be brought to the attention of Ashbury Images in writing within 15 days of the receipt of product. A credit memo will be issued and applied to your next order or a refund will be sent to you for the garments affected. In some cases, we will require the product to be returned before we will issue the credit.
Is there a minimum order amount?
For conventional screen printing, we recommend ordering more than 50 pieces. For less than that you should consider digital printing. For embroidery, we recommend ordering 25 pieces. Contact your sales representative to determine the best quantity for your specific project.
Do you charge sales tax?
Sales tax is applied to shipments delivered anywhere within the state of California. If you have a valid resale certificate, please send Ashbury Images a copy of the certificate along with your order approval.
What are my delivery options?
We offer UPS Freight, UPS Ground, 2nd Day and Next Day delivery. For large shipments within the San Francisco Bay Area, we offer a courier service. You may also pick up the shirts from our shop if you are in the area.
Do you deliver internationally?
Yes we do. International shipping charges, taxes, and duties apply.
How do you determine pricing?
Our pricing is based on the cost of garments, number of print/embroidery locations and number of colors (screen printing), and thread count (embroidery).
Is embroidery priced differently than screen printing?
For screen printing, setup fees are applied on each order (reduced fees on re-orders) and for embroidery, a one-time digitizing fee applies.
How can I get a quote?
Simply contact an Ashbury Images sales representative and he/she will be more than happy to help you. You can expect a quote within 24 hours if not sooner after we get the necessary specifications from you.
How soon can I get my order?
Once we receive your signed order, we'll show you a mock up of what your design will look like on the garment or product you selected. Once you approve the mock up, you can expect us to ship within about 5 business days. The entire process typically takes 10 business days from receipt of your signed order.
Do you keep the screens for our artwork?
Due to our print volume, we are not able to keep any screens. There will be a lower "re-setup fee" of $20 per screen for re-orders.
What are my payment options?
We accept checks, Visa, Mastercard, American Express and Discover credit cards.
What is art preparation for? Will I be charged for it if I have my own art?
Art preparation includes digital mockups and film output in addition to cleanup and separations. Our minimum fee of $50 applies to all new orders (there is no art charge for re-orders).
We reserve the right to deliver +/- 3%of the total number of items requested based on a reasonable defect rate. However, you will only be invoiced for items shipped. Be aware that if you order only exactly what you need, there is a chance that you will come up short, due to normal manufacturing spoilage. We suggest over orders of at least 2 shirts per size or 2-3% of the total order.
Can you help me create artwork?
We have an art department that can help you with your design at an hourly rate of $50.
What ink colors do you offer?
We offer Pantone color matching.
What happens to my design after it's printed?
We will keep the artwork on file to facilitate re-ordering but we do not use artwork without authorization.
You can e-mail art files that are less than 5MB to us. For files over 5MB, you must use an FTP program to upload your files to the server. Please contact us for more information.
What type of files do you accept?
Adobe Illustrator (.ai or .eps), native Adobe Photoshop (.psd), PDF, and Adobe Photoshop EPS. We also request that all fonts be included or converted to outlines (paths). Photoshop files must be at least 300 dpi at the size of the image to be printed or embroidered (because DPI can decrease with enlargement, which will reduce the quality of your image).
Will I be able to see a mockup of the shirt before I place the order?
The mockup is usually done only after we receive the order. However, if you are not ready to place the order yet, we'd be glad to set up an "art-only" job. The fee is $50 and will be taken off your garment order when you place it.
Do you offer environmentally-friendly, USA or Union Made clothing?
Yes we do! Please call your sales representative for more information.
How can I know if the garment will fit?
Your sales representative will be glad to e-mail you garment specifications to give you a better idea on how each size fits.
What brand of apparel do you recommend?
Our knowledgeable sales representatives can help you find the right garments to suit your specific needs from the hundreds of brands that we offer.
Can I get a garment sample?
Not every vendor provides samples but whenever we are able to get one, we will be glad pass them on to you.
Can I get a catalog?
Definitely! Contact us and we'll ship it to you.
Can I bring in my own garments for you to print or embroider on?
Yes you can, although we strongly recommend that you purchase garments through us as we are able to get wholesale prices. We are also responsible for misprints if the garments are purchased through us (see Ordering/Shipping Questions)
Do you offer water-based inks?
In addition to Plastisol inks, we now provide water-based inks printing on request.